Orders will be processed within 1–3 working days after placement. Minor delays may occur during periods of high order volume. In such cases, we will contact you via email or phone.
Shipping Time
Shipping time refers to the duration from when your order leaves our fulfillment center to its destination.
Standard Delivery: 7–15 working days
Expedited Delivery: 3–7 working days
Estimated Total Delivery Time
Total delivery time is the sum of processing and shipping time:
Standard Shipping: 8–18 working days (1–3 days processing + 7–15 days shipping)
Expedited Shipping: 4–10 working days (1–3 days processing + 3–7 days shipping)
Refund Processing Time
If your order hasn’t shipped, refunds will be processed within 1–5 working days.
If the order has shipped, refunds will be processed after our warehouse receives the returned items, which may take 7–14 days or longer.
If you don’t receive your refund as expected, contact us via email for assistance.
Shipping Fees & Estimated Delivery
We ship to Australia, Canada, the U.S., and worldwide.
Free shipping on orders of $50 or more.
Standard shipping: $10 for orders under $50.
Expedited shipping: $20 for orders under $50.
Note: Delivery delays may occasionally occur due to unforeseen circumstances.
Shipping Confirmation & Order Tracking
After your order ships, we’ll send a shipping confirmation email with a tracking number. Tracking information will become available within 24 hours.
Damage & Loss Liability
We are not liable for products damaged or lost during shipping. If your order is damaged in transit, contact the carrier directly to file a claim and retain all packaging materials.
Order Changes
To cancel an order, contact us as soon as possible. If the item has shipped, we’ll attempt to intercept the shipment. Use the email below to reach us.
Shipping Delays During Promotions & Holidays
Due to high order volume during promotions, we may not ship orders by the next working day. Please allow extra processing time during promotions and public holidays (when our dispatch center is closed).
Contact Us
For questions about our shipping policy, reach out to us:
Email:info@cartapexshop
Phone: 413 2754190
Address: 167 Sydney Street, Savin Hill, Boston, MA 02125, United States
